Privacy Policy

Effective Date: 29 January 2025

1. Introduction

[Katalis Health ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth), the South African Protection of Personal Information Act (POPIA), the European General Data Protection Regulation (GDPR), and the United States privacy laws including the California Consumer Privacy Act (CCPA) and other relevant federal and state regulations.

2. Information We Collect

We may collect and process the following types of personal information:

- Personally Identifiable Information (PII): Name, email address, phone number, and mailing address.

- Account Information: Username, password, and payment details (processed through a secure third-party provider).

- Usage Data: Information about how you access and use our platform, including IP address, browser type, and activity logs.

- Medical Data: Health-related information provided by users, including any information shared in self-assessments, consultation forms, or therapy-related interactions, collected only with explicit consent and in compliance with applicable laws.

- Sensitive Information: We do not collect other sensitive personal data unless explicitly required and with your consent.

3. How We Collect Your Information

We collect personal information through:

- Direct interactions: When you register, make payments, or contact us for support.

- Automated technologies: Cookies and analytics tools track website usage and performance.

- Third-party sources: Payment processors and authentication services.

4. Purpose of Data Collection

We use your personal data for the following purposes:

- To provide and manage your access to our learning platform.

- To process payments and provide customer support.

- To improve user experience through data analytics and feedback.

- To comply with legal obligations and regulatory requirements.

- To facilitate personalised learning experiences and therapy-related interactions where medical data is voluntarily provided.

5. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

- Service Providers: Payment processors, hosting providers, and analytics platforms.

- Healthcare Professionals: Where explicit consent has been given for sharing medical data in therapeutic or educational contexts.

- Legal Authorities: When required by law or to protect our rights and users.

- Third Parties with Consent: If you agree to share data for specific purposes.

6. Data Security

We implement industry-standard security measures to protect personal information, including encryption and secure server hosting. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under Australian Privacy Act, POPIA, GDPR, and US Privacy Laws

You have the following rights under the applicable privacy laws:

- Access and Correction: Request access to your personal data and correct inaccuracies.

- Withdrawal of Consent: Withdraw consent for certain data processing activities.

- Objection and Deletion: Request the deletion of personal information, subject to legal retention obligations.

- Data Portability: Request a copy of your data in a structured format.

- Right to Object (GDPR & CCPA): Object to the processing of your personal data under certain circumstances.

- Do Not Sell My Personal Information (CCPA): Request that your data not be sold to third parties.

To exercise these rights, contact us at [email protected].

8. Retention of Data

We retain your personal information only for as long as necessary to fulfil legal and contractual obligations. When data is no longer needed, we securely dispose of it.

9. International Data Transfers

If your data is transferred outside Australia, South Africa, the European Economic Area (EEA), or the United States, we ensure that appropriate safeguards are in place to protect your privacy in accordance with the GDPR, CCPA, and other relevant laws.

10. Cookies and Tracking Technologies

We use cookies to improve user experience and analyse website performance. You can control cookie preferences through your browser settings.

11. Changes to this Privacy Policy

We may update this policy periodically. Users will be notified of significant changes.

9. International Users

If you are accessing our services from outside [Your Country], please note that your information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.

10. Retention of Data

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, we securely delete or anonymize your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a new effective date. Please review this policy regularly.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Katalis Health

Email: assist@behavioural.health

Website: www.katalis.health