Terms of Service

Terms of Service

1. Who we are and what these Terms cover

Behavioural Health Pty Ltd (trading as Katalis Health) (“Katalis”, “we”, “us”, or “our”) provides access to our digital wellbeing education and support experiences through our website located at https://www.katalis.health (the “Site”) and any related applications, features, content, tools, and services we make available from time to time (collectively, the “Service”).

These Terms of Service (“Terms”) govern your access to and use of the Service. By accessing, browsing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not accept these Terms, you must not access or use the Service.

2. Changes to these Terms

We may change or modify these Terms at any time in our sole discretion. If we do, we will post the updated Terms on the Site and update the “Last updated” date.

Where required by applicable law, we will provide notice of material changes through the Service interface, by email, or by other reasonable means.

Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

3. Not for emergencies; crisis support

DO NOT USE THIS SERVICE FOR EMERGENCY MEDICAL OR MENTAL HEALTH NEEDS. If you are experiencing an emergency, call the emergency number in your country immediately.

If you are thinking about suicide or self-harm, or you believe you or someone else may be in danger, contact local emergency services or a crisis support service in your jurisdiction.

4. The Service is informational and educational only

The Service is designed to provide general well-being information, education, skills practice, and resource navigation. The Service may include AI-enabled features that generate responses, suggestions, or educational guidance.

Katalis does not provide medical, psychological, psychiatric, legal, HR, financial, or other professional advice or services through the Service. The Service is not a substitute for professional advice, diagnosis, treatment, or crisis support.

You understand and agree that:

• Using the Service does not create a clinician–patient, therapist–client, or other professional relationship with Katalis.
• AI-generated outputs may be incomplete, incorrect, or inappropriate for your situation.
• You must not rely on the Service for decisions that could materially impact health, safety, legal rights, employment, or finances.
• You should seek advice from appropriately qualified professionals for your circumstances.

5. AI features and AI personas (terms of use)

The Service may include AI-enabled features, including AI personas intended for different audiences (collectively, “AI Features”). AI Features are available only within logged-in programs and may vary depending on the program you purchase. For example, a clinician may also purchase an individual-focused program and access the AI persona associated with that program.

5.1 Intended use

AI Features are provided for general education, skills practice, reflection prompts, and resource navigation.

5.2 Not professional advice; no supervision; no emergency use

AI Features are not medical, psychological, psychiatric, legal, HR, financial, or other professional advice.

Without limiting the above:

• Mila: wellbeing education, skills practice, and resource navigation for individuals.
• Konrad (and any clinician-facing AI persona) is for professional education and training information only and is not clinical supervision, case consultation, risk assessment, or risk management guidance.
• Ané: wellbeing program information and implementation navigation for organisations; not legal, HR, or medical advice.

AI Features are not monitored in real time and must not be used for emergencies or crisis support.

5.3 Your responsibilities when using AI Features

You agree that:

• You are responsible for how you use any AI-generated outputs.
• You will use your professional judgement (where applicable) and verify information before acting on it.
• You will not rely on AI outputs for high-stakes decisions involving health, safety, legal rights, employment, or finances.

5.4 Prohibited inputs (including client information)

You must not submit, upload, or disclose through AI Features:

• Any client- or patient-specific information, including clinical notes, case details, or any information that could reasonably identify a client or patient (even if you believe it is de-identified).
• Any personal information about another person without their explicit permission. - Any content you do not have the right to share.

5.5 Limitations of AI outputs

You acknowledge and agree that AI outputs:

• may be inaccurate, incomplete, misleading, or not suitable for your circumstances;
• may not reflect the most current research, clinical guidelines, or legal requirements; and
• may vary between sessions.

6. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and disclose personal information.

By using the Service, you consent to our collection, use, and disclosure of information as described in our Privacy Policy.

7. Eligibility

You must be able to form a legally binding contract to use the Service.

If you are under the age of 16, you must not use the Service.

If you are 16 or 17, you may use the Service only with the consent and supervision of a parent or legal guardian (unless applicable law provides otherwise).

8. Accounts, registration, and security

Some features may require you to create an account and provide certain information (for example, name and email address).

You agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your information.
• Keep your login credentials confidential.
• Notify us promptly of any unauthorised use of your account.

You are responsible for all activity that occurs under your account.

9. Acceptable use

You agree not to use the Service to:

• Violate any law or regulation.
• Infringe intellectual property or other rights.
• Upload or transmit malware or harmful code.
• Harass, threaten, abuse, defame, discriminate, or otherwise harm others.
• Collect or harvest personal information from others without permission.
• Interfere with or disrupt the Service or its security features.
• Attempt to gain unauthorised access to the Service, accounts, systems, or networks.
• Scrape, crawl, or use automated means to access the Service (except as expressly permitted).
• Reverse engineer, decompile, or attempt to discover source code, models, or underlying systems, except to the extent such restriction is prohibited by law.

We may investigate suspected violations and may suspend or terminate access as described below.

10. User content

You may be able to submit content to the Service (including messages, text, files, or other materials) (“User Content”).

You represent and warrant that:

• You own or have the necessary rights to submit your User Content.
• Your User Content does not violate law or third-party rights.

You grant Katalis a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, and display your User Content solely to operate, maintain, improve, and provide the Service, and as otherwise described in our Privacy Policy.

You remain responsible for your User Content.

11. Service content and intellectual property

The Service and all content made available by Katalis (excluding User Content) (“Service Content”) are owned by or licensed to Katalis and are protected by intellectual property laws.

Except as expressly permitted by these Terms, you must not copy, modify, distribute, sell, lease, or create derivative works from the Service or Service Content.

12. Paid subscriptions, bookings, and refunds

Some parts of the Service may be offered on a paid subscription basis or as paid events (including live workshops and coaching groups).

12.1 Pricing and payments

Prices, inclusions, and billing frequency (where applicable) will be shown at the point of purchase. You authorise us (and our payment processors) to charge the applicable fees and taxes.

12.2 Live workshops — cancellation and refunds

Unless required otherwise by applicable law: - No refunds will be provided for live workshops cancelled within 30 days of the scheduled event date.

12.3 Coaching groups — cancellation and refunds

Unless required otherwise by applicable law: - No refunds will be provided for coaching groups once purchased.

12.4 Consumer guarantees

Nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded.

13. Third-party services and links

The Service may include links to, or integrations with, third-party services or websites. We do not control and are not responsible for third-party services, including their content, availability, or privacy practices.

Your use of third-party services is at your own risk and may be subject to additional terms.

14. Modifications to the Service

We may modify, suspend, or discontinue the Service (in whole or in part) at any time, temporarily or permanently, with or without notice.

To the maximum extent permitted by law, Katalis will not be liable for any modification, suspension, or discontinuance of the Service.

15. Termination

We may suspend or terminate your access to the Service at any time if we reasonably believe:

• you have violated these Terms,
• your use poses a security, legal, or safety risk, or
• we are required to do so to comply with law.

You may stop using the Service at any time.

Upon termination, your right to use the Service will cease immediately.

16. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

Katalis disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that any outputs (including AI-generated outputs) will be accurate, reliable, or suitable for your needs.

17. Limitation of liability

To the maximum extent permitted by law:

• Katalis will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, goodwill, use, or data.
• Katalis’s total liability for all claims relating to the Service will be limited to the greater of: (a) the amount you paid to Katalis for the Service in the six (6) months before the event giving rise to the claim, or (b) AUD $100.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

18. Indemnity

You agree to indemnify and hold harmless Katalis and its officers, directors, employees, contractors, and service providers from claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Service,
• your User Content,
• your breach of these Terms, or
• your violation of any rights of another person.

19. Governing law

These Terms are intended to operate in Australia and are governed by the laws of Australia, with mandatory consumer protections applying as required.

If you access the Service from outside Australia, you are responsible for complying with local laws.

20. Dispute resolution

If you have a concern or dispute, please contact us first so we can try to resolve it informally.

Nothing in this section limits your right to seek assistance from a regulator or to pursue rights under applicable consumer laws.

21. General

These Terms (together with any terms incorporated by reference, including our Privacy Policy) constitute the entire agreement between you and Katalis regarding your use of the Service.

If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.

You may not assign these Terms without our prior written consent. We may assign these Terms as part of a corporate restructure, sale, or transfer of the Service.

22. Contact

Questions about these Terms?

Email: [email protected]
Post: Behavioural Health Pty Ltd, 924 Pacific Highway, Gordon NSW 2072, Australia

Last updated: 16 December 2025